We’ve found a glitch in our payment system that messed up PayPal payments for about 300 of you who paid between May 1 and July 18. Some debit and credit cards didn’t get charged right. We understand fully that the problem is on our side. The team is working hard to fix things and make it right for everyone affected.

We’ve sent emails to people whose payments were wrong. You can also check your payment history to see if anything’s missing. We’ve marked the payments that didn’t go through.

What We Did

1. We’ve made sure you can continue using your account without interruption.
2. To thank you for your patience, we’re adding 3 extra months of service starting July 29th.
3. We kindly request that you process the payment for the original license period again.

Important Points to Note

• You’ll only be charged once, even if you pay again.
• The extra 3 months are our gift to you.
• You have until October 29, 2024, to finish paying.

Next Steps

1. Please verify your bank or PayPal statement to confirm whether the affected payment was charged.
2. Visit your payment history page to complete the payment. You can select a suitable package.
3. Click the “Renew” button to process the failed payment. This action will maintain your active license and initiate the bonus period.

Need Help?

We understand this may be frustrating. Sorry for the inconvenience it caused. Our support team is here to lend a hand, as always. Don’t hesitate to contact us.