Dear costumers!
At the moment, our anti-spam servers are experiencing increased load, therefore, errors may be displayed in the plugin settings:Error occurred while updating SpamFireWall local base
Error occurred while checking account status. Error: CONNECTION_ERROR
Error occurred while API key validating. Error: Testing is failed
We ask you not to worry, this will not affect the operation of the anti-spam service. We are working on this and will release a new version of the WordPress plugin within 12 hours. With decreasing server load, all errors will disappear.
Thank you!
Update 02 Feb 2020
The issue completely solved. All servers are working in normal state. We are sorry for the bad experience and for the inconvenience.
Errors in plugin settings
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Can I assume that this is also the reason that the spam firewall option on a Drupal installation of Cleantalk was resulting in 504 Gateway Timeout issues which made the site inaccessible to everybody until this setting was disabled? If so, will the upcoming fix also resolve this?
Hello, DaveG.
The SpamFireWall should not cause 504 errors anyway.
Please, contact us via https://cleantalk.org/my/support/open to share with us more details.
Best regards,
Ticket already filed yesterday, which is when this issue spontaneously appeared… which is why I figured that it might be related to the issue discussed in this post.
And, yes, enabling the spam firewall option in the Cleantalk module did immediately make the site unavailable to everybody due to 504 errors. Disable the option, and the 504 issue immediately goes away. This is on an installation of Cleantalk which had previously been working fine with the spam firewall enabled.
The topic does not refers with 504 errors. It seems the issue is caused by another reason.
Please, send us a message via ticket system and copy-paste this topic url to let us know that you need help.
Be well,
Host provider needed to disable your plugin otherwise I would get a fatal error from wordpress that prevented access to website. Host provider support had to disable your plugin. What can I do to enable your service once again without bringing site down again?
The log indicated the following:
[Mon Mar 01 17:32:12.279540 2021] [fcgid:warn] [pid 7231:tid 122559688668928] [client 186.83.219.105:53177] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required ‘/home/busymom2/busysportsmama.com/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-pluggable.php’ (include_path=’.:’) in /home/busymom2/busysportsmama.com/wp-content/plugins/cleantalk-spam-protect/cleantalk.php on line 67
Hello, Veronica.
According to your CleanTalk Dashboard, you are using an old version of the Anti-Spam Plugin.
Please, update the the plugin using this guide:
https://cleantalk.org/help/update-wordpress
Did it help?
I had to update manually. I am now getting this error:
2021-03-06 16:17:57: Cron: Error occurred while updating SpamFireWall local base. Error: WRONG_SITE_RESPONSE ACTION: https://www.busysportsmama.com RESPONSE: Array ( [0] => [1] => [2] => [3] => [4] => [5] => <link rel="stylesheet" id="ao_optimized_gfonts" href="https://fonts.googleapis.com/css?family=Open+Sans:400,700%7COpen+Sans:300italic,400italic,600italic,700italic,800italic,400,300,600,700,800%7CRubik:
Update: I synchronized with cloud, and that seemed to have fixed the error.
Hello, Veronica.
We’re glad that the situation is under control.
Kind regards.