Errors in plugin settings

Comments

9 responses to “Errors in plugin settings”

1. 

   February 1, 2021

   DaveG

   Can I assume that this is also the reason that the spam firewall option on a Drupal installation of Cleantalk was resulting in 504 Gateway Timeout issues which made the site inaccessible to everybody until this setting was disabled? If so, will the upcoming fix also resolve this?

   Reply
2. 

   February 1, 2021

   CleanTalk Support

   Hello, DaveG.

   The SpamFireWall should not cause 504 errors anyway.

   Please, contact us via https://cleantalk.org/my/support/open to share with us more details.

   Best regards,

   Reply
3. 

   February 1, 2021

   DaveG

   Ticket already filed yesterday, which is when this issue spontaneously appeared… which is why I figured that it might be related to the issue discussed in this post.

   And, yes, enabling the spam firewall option in the Cleantalk module did immediately make the site unavailable to everybody due to 504 errors. Disable the option, and the 504 issue immediately goes away. This is on an installation of Cleantalk which had previously been working fine with the spam firewall enabled.

   Reply
4. 

   February 1, 2021

   CleanTalk support

   The topic does not refers with 504 errors. It seems the issue is caused by another reason.
   Please, send us a message via ticket system and copy-paste this topic url to let us know that you need help.
   Be well,

   Reply
5. 

   March 2, 2021

   veronica acosta

   Host provider needed to disable your plugin otherwise I would get a fatal error from wordpress that prevented access to website. Host provider support had to disable your plugin. What can I do to enable your service once again without bringing site down again?

   The log indicated the following:

   [Mon Mar 01 17:32:12.279540 2021] [fcgid:warn] [pid 7231:tid 122559688668928] [client 186.83.219.105:53177] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required ‘/home/busymom2/busysportsmama.com/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-pluggable.php’ (include_path=’.:’) in /home/busymom2/busysportsmama.com/wp-content/plugins/cleantalk-spam-protect/cleantalk.php on line 67

   Reply
6. 

   March 2, 2021

   Almaz Magsumov

   Hello, Veronica.

   According to your CleanTalk Dashboard, you are using an old version of the Anti-Spam Plugin.

   Please, update the the plugin using this guide:
   https://cleantalk.org/help/update-wordpress

   Did it help?

   Reply
7. 

   March 6, 2021

   Veronica

   I had to update manually. I am now getting this error:

   2021-03-06 16:17:57: Cron: Error occurred while updating SpamFireWall local base. Error: WRONG_SITE_RESPONSE ACTION: https://www.busysportsmama.com RESPONSE: Array ( [0] => [1] => [2] => [3] => [4] => [5] => <link rel="stylesheet" id="ao_optimized_gfonts" href="https://fonts.googleapis.com/css?family=Open+Sans:400,700%7COpen+Sans:300italic,400italic,600italic,700italic,800italic,400,300,600,700,800%7CRubik:

   Reply
8. 

   March 6, 2021

   veronica

   Update: I synchronized with cloud, and that seemed to have fixed the error.

   Reply
9. 

   March 6, 2021

   Cleantalk support

   Hello, Veronica.
   We’re glad that the situation is under control.
   Kind regards.

   Reply