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    Author: Alexander

    • Additional Services of CleanTalk Anti-Spam in Demand

      Additional Services of CleanTalk Anti-Spam in Demand

      This article is about our extra services that are in the most demand among the clients of CleanTalk Anti-Spam. The Personal Lists feature (by IP and email addresses) does not count in this review as it’s not an extra feature, it is included in the basic package of the service.

      Extra Package expands the service features and offers other options if you need them. The features included in the Extra Package are not necessary for all of our clients, therefore, the price of the Anti-Spam service stays unchanged for all of our clients and the features might be chosen to be used only by those clients who really need them.

      1. The most popular extra feature is Blocking by Country. Adding a country to the Anti-Spam blacklist allows to block comments, signups and other data from any website forms from the IP addresses that are being considered as a part of the blacklisted country. Keep in mind that only submitted data to the website forms will be blocked, not visiting the website, people still be able to visit your website from the blacklisted countries.
        Read more about Blocking by Country.

      2. The second most popular extra feature is Stop-Words. Stop-Words block messages that contain any word you added to your Personal Lists. It allows blocking messages containing profanity, obscene language and strengthening the Anti-Spam protection from manual spam by adding specific words to your Stop-Words list. Read more about Stop-Words.

      3. Blocking by Countries in SpamFireWall (SFW) takes the third place among popular extra features. The feature blocks access to the website for bots while a normal visitor is able to open any website pages as usual. Each IP address of the blacklisted country will be forbidden to visit your website by the SFW screens, each initial website page load will trigger the SFW check for bots. Normal visitors are able to pass the SFW screens and load the website pages and later on the SFW screens will not disturb them. Meanwhile, bots that fail the SFW check will always get the SFW screens and never visit your website. Read more about Blocking by Countries in SpamFireWall.

      4. The fourth place is taken by the feature of blacklisting domains. When mail domains are added to your Personal Lists all data submitted to your website forms containing the blacklisted domains will be blocked. Read more about blacklisting domains.

      5. Blocking by Language is on the fifth place. All messages in the chosen languages will be blocked when you add these languages to your Personal Lists. At the moment we offer the following languages:
        Chinese
        Korean
        Japanese
        Hindi
        Arabic
        Cyrillic
        Indonesian

        Read more about Blocking by Language.

      We hope that this article gives you a good hint about useful extra features for tuning your Anti-Spam license to be more convenient and functional for you.
      We will be happy to answer your questions and comments.

    • How Do Our Clients Use the CleanTalk Blacklists Database

      How Do Our Clients Use the CleanTalk Blacklists Database

      This article is about how the data of the CleanTalk Blacklists Database is being used by our clients in their businesses.

      Brief description of what the CleanTalk Blacklists Database is
      The CleanTalk Anti-Spam and Security services get data of malicious actions that are being performed on the websites of our clients. IP and email addresses of the suspicious visitors are being added to the CleanTalk Blacklists Database.
      The CleanTalk Blacklists Database is being updated in real time, outdated addresses (that weren’t used for attacks for a certain period of time) are being deleted from the Database while new addresses with malicious activity spotted on several websites at once are being added to the Database.

      What are Possible Ways of Using the CleanTalk Blacklists Database of Spam IP and Email Addresses

      Based on the examples of our clients we want to demonstrate the ways of how they use our data of spam active addresses.

      Online marketing
      Owners of online businesses send their marketing offers and deals by launching their mailing campaigns. They collect their leads from their website forms after receiving completed checkouts or after getting new signups. Spammers on the other hand use website forms to send spam and they can use either lists of fake email addresses or real email addresses of random people.

      In both cases when our clients launch their marketing campaigns using these unreliable email addresses nobody gets anything good. Quantity of emails sent to fake addresses or to unaware people will increase, random people most likely mark such emails as spam or report them. Thus, there are risks for the online email campaigns to get a lot of spam reports and as a result the webservers might be blacklisted, percentage of successfully delivered emails might be lower than expected, there might be problems in delivering emails to legitimate users.

      To avoid this the mailing lists have to be checked for spam and refined from fake and spam addresses. The outcome of the mailing campaign will be much better and more precise.

      Website builders
      Website builders such as WIX.com use our data of spam active addresses for strengthening their defense from spam and malicious activity on websites of their clients. If webservers get an online request from an address that is in the CleanTalk Database then this is a good reason for verification to be made stricter.

      Enterprise networks
      To protect enterprise networks from unauthorized access and hacking. Protection for such networks usually consists of several layers of authentication and other security tools. The CleanTalk Blacklists Database of Spam IP and Email Addresses is one of the tools that helps making protection more reliable.

      Protection for mobile applications
      The CleanTalk Blacklists Database of Spam IP and Email Addresses is also being used for protection from spam signups and spam registrations in mobile applications.

      Protection for API, web applications
      In this case anti-spam checks are being performed for the addresses that call the API and if the address is blacklisted in the Database then it’s a good cause to pay a closer attention to it and take necessary measures.
      The most common ways of using our CleanTalk Blacklists Database of Spam IP and Email Addresses were mentioned in this article to help reinforce the security level of any online business. It’s possible to get access to the CleanTalk Blacklists Database with our APIs or by downloading it in files.

    • 7 tips of communicating with your clients and how to not lose them

      7 tips of communicating with your clients and how to not lose them

      We want to share our experience on how we handle feedback from our clients. Here are some of our rules helping us to get great feedback about the quality of our tech support:

      1. Speed of response to a client request.

        The faster you respond to your client’s question the more satisfaction your client will get from working with you. Even if you use auto-replies when your client creates a ticket and inform that you will reply within 24 hours, it will be a depressing factor as the client is already potentially expected to wait for your reply in 24 hours. You have to reply within 1, maximum 2 hours. At CleanTalk we stick to the rule that 80% of all replies must be given within 1 hour since the creation of a question and since the previous client reply, moreover, we manage to get it done about 20-30 minutes faster. Such speed of replies is very motivating for clients and we get feedback that our support team is one of the fastest they have worked with.

      2. Accessible and clear information.

        Provide your client with a clear and accessible description of how the issue should be resolved. If the client is required to perform some actions from their side then do the following:
        – describe a detailed and step-by-step order of such actions;
        – provide a screenshot, mark the needed area of the interface and what actions are needed to be done;
        – provide your client with a link to the necessary interface or guide, this way your client will not have to search for the necessary pages themselves.
        These steps are needed so the client does not have to ask you again how to do a particular action that you were asking earlier, which ultimately reduce the time it takes to resolve the issue and the number of responses per request. On average, we get 3.33 responses per request.

      3. Deadlines of solving the issues must be met.

        If you can not solve the issue immediately and you require some help from your colleagues such as your programmer, then give a realistic date when you will respond to the client. Do not give unrealistic deadlines to avoid rescheduling. If for objective reasons you will not meet the deadline then inform the client about it and give them a new deadline. You should keep track of the deadlines and not let the issue be continually postponed because of the workload of other employees. Establish smooth cooperation between departments, there should not be any delays on any stage of the problem solving process. In our company in each department (Web Developers, Client-Side Developers, Server-Side Developers) there is an employee who is solving client issues that came from the technical support.

        If the question is complex and requires more time to find a solution/answer and you can not immediately give your answer in an hour, tell the client about it right away. Write how much time you’ll need for troubleshooting the question and prepare your answer. For example, “I’m sorry, it will take longer than usual to investigate your issue and I will be able to give you a detailed answer in 4 hours”.

      4. Provide your support staff with all details they need.

        Your employees should not spend their time searching for information about the client. Analyze how the workflow of your employees is made, note the most frequent and time-consuming activities and try to automate them so that these activities would be performed with a single button.

      5. Offer a bonus for your mistakes.

        If there was a mistake by your fault then offer your client a bonus to compensate their time. It’s a good practice for building loyalty to give some encouraging attention to your clients.

      6. Prepare your reply templates for the same type of questions.

        Analyze your client requests. There will always be similar questions and it takes a lot of time if you have to type your similar replies quite often. It is easier to prepare the standard reply templates that can already be edited depending on the situation. Try not to make such templates look like a machine answer, edit the template in your answer for more human-like communication.

      7. Make sure that the client’s question is resolved.

        If the client reached out to you and you gave them a solution, ask the client at the end of your reply if your instructions helped them and if their question has been resolved. It greatly reduces the time it takes to resolve the issue.

      We hope, our experience that we shared will help your support team and your clients to get the most useful communication with each other. If you have any thoughts to add, please write them down in the comments.

      If you want us to share more of our experience with you – let us know in the comments below and don’t forget to share if you like the post.

    • Account Confirmation for Outlook.com and Hotmail.com

      Hello,


      For the owners of email addresses on outlook.com or hotmail.com, there is a chance that incoming emails might be moved to the junk folder.We ask you to pay attention, if you have not received the email to confirm your CleanTalk account, then you need to check your junk folder. We are working to resolve this issue and we apologize for the inconvenience caused.
      In order to ensure that our emails go straight to your inbox and not to your junk folder, please add this address we*****@*******lk.org to your SAFE SENDERS LIST.


      Outlook and Hotmail Email Account.
      - Log in and click the “Settings” icon at the upper right corner of the page. Choose the “More Mail Settings” option.
      - Under the “Preventing junk email” section, click “Domain to mark as safe”.
      - Click "Safe senders".
      - In the “Sender or domain to mark as safe” field, enter @cleantalk.org and click “Add to list”.

      Thank you for your patience.

    • Changes in the spam_check() API method

      In the current version, the API spam_check provides additional parameters:

      frequency_time_10m - 10 minutes activity
      frequency_time_1h - 1 hour activity
      frequency_time_24h - 24 hours activity

      Learn more about all parameters:
      https://cleantalk.org/help/api-spam-check#response-explanation

      These parameters show the total activity for the scanned entry, both spam and non-spam activity. The practice has shown that these parameters are not effective and are not in demand.

      These parameters will be removed from the method API from October 7, 2021.

      If you have any questions about the API method, you can ask a question in the comments below.

    • Update CleanTalk Uptime Monitoring Service

      Update CleanTalk Uptime Monitoring Service

      We have updated our uptime monitoring service for websites.

      This update allows you to select the monitoring points from which to check the availability and loading time of the site.
      When adding a website URL, monitoring automatically checks the response time from all points and suggests setting the monitoring point that is closest to the website.

      Most sites do not need to receive data on the site’s loading speed from different locations of the world, since they are targeted at local users and when checking the loading time from all points at once, unnecessary requests to the site will be generated.

      For such users, it will be enough to select one or two points from the nearest location to the site.
      Learn more about CleanTalk Uptime Monitoring.
      https://cleantalk.org/help/uptime-monitoring-how-it-works

      If you have any questions, we will be happy to help you.
      You can leave a comment below or create a private ticket here.

    • CleanTalk updated the 2FA (two-factor authentication) option

      CleanTalk updated the 2FA (two-factor authentication) option

      Two-factor authentication is still one of the most effective methods of protecting your account. One of the most common ways to hack WordPress sites is to brute force passwords.
      CleanTalk Security plugin for WordPress already has two-factor authentication by sending an authorization code to the email account.
      We have now expanded the two-factor authentication options and added the Google Authenticator option.
      Now you can choose the most convenient 2FA option for you.
      You can learn more about how to set up two-factor authentication in WordPress here https://cleantalk.org/help/two-factor-auth
      You can further strengthen the protection of accounts and change the URL address of the authorization page. You can read more here https://blog.cleantalk.org/how-to-change-wp-login-url/.


      If you have any questions, we will be happy to help you.
      You can leave a comment below or create a private ticket here.

    • Spam Protection for Woocommerce forms without captcha

      Spam Protection for Woocommerce forms without captcha

      CleanTalk Anti-Spam has native spam protection for Woocommerce. Any web form on the website is subject to spam attacks and you can install CleanTalk Anti-Spam to protect all existing forms on the WordPress site at once and you do not need to integrate protection for each form separately.

      CleanTalk anti-spam processes more than 35,000 orders daily. Below is a list of the top10 countries from which order spam comes in for 1 day.

      Country | Number of spam |

      • | GB | 1460 |
      • | US | 642 |
      • | LT | 635 |
      • | PH | 436 |
      • | CA | 272 |
      • | RU | 218 |
      • | DE | 127 |
      • | NL | 91 |
      • | FR | 82 |
      • | PK | 61 |

      CleanTalk provides a powerful tool for spam, profanity, email validation, personal IPs/Emails lists and more.
      You can read more about all CleanTalk features here https://cleantalk.org/help/introduction.

      Whether you use Woocommerce on your WordPress site, you can use the CleanTalk Anti-Spam to protect any other web forms on WordPress.

      How to install CleanTalk Anti-Spam on WordPress

      To install the anti-spam plugin, go to your WordPress admin panel -> Plugins -> Add New
      enter cleantalk in the search box and click the Install button for “Spam protection, AntiSpam, FireWall by CleanTalk”.
      After installing the plugin, click the “Activate” button and go to the plugin settings and click the “Get Access Key Automatically” button and click the “Save Settings” button.

      Your WordPress site and Woocommerce are now protected from spam.
      Or use our installation instructions.
      https://cleantalk.org/help/install-wordpress

      You can find the options for managing spam protection for Woocommerce in the plugin settings WP Dashboard -> Settings -> Anti-Spam by CleanTalk -> Advanced Settings -> WooCommerce

      WooCommerce checkout form – spam protection for Woocommerce checkout form.

      Spam test for registration during checkout – this option protects against spam registrations that occur during Woocommerce checkout.

      How to test spam protection

      You can test the work of anti-spam protection for any web form by using a test email s @ cleantalk.org (without spaces). First, open the form in an Incognito browser tab. Fill in all the required form fields and send a form. After submitting the form, you will see a block message about the block on the form submission.

      If you have any questions, add a comment and we will be happy to help you.

      Update

      The protection works only for website visitors, not for website admins. Be sure to test the form protection using Incognito mode.

    • Spam Protection for Shopify store

      Spam Protection for Shopify store

      Hello,

      We are pleased to announce the release of the anti-spam plugin for Shopify. Spam Protection. No captcha by CleanTalk protects registrations and orders from spam, the app is available for installation from the Shopify app catalog https://apps.shopify.com/cleantalk.

      CleanTalk provides spam protection that invisible to visitors without using captcha or other methods when visitors have to prove that they are real peoples.

      What anti-spam features are available to you after installing CleanTalk Anti-Spam

      Spam Attacks log – all of the requests(allowed and denied) saved in the log and you can view the details of each request and includes data/time, IP/email and all necessary information in the details — block reason, a body of the message, additionally caught data.

      Personal lists by:

      Stop Words – all requests that contain stop words will be blocked. This can help stop profanity in texts and stop spam by specific words.

      Personal lists support for records by IP, IP Network, Email, Country. You can add records to your personal black or white lists.

      Real-Time Email Address Existence Validation and Filtering Disposable & Temporary Emails – will help to avoid not only spam but also fake email addresses.

      Instructions for installing the Anti-Spam app for Shopify is here https://cleantalk.org/help/install-shopify

      If you have any questions, add a comment and we will be happy to help you.

    • CleanTalk DNSBL check for spam IPs

      CleanTalk DNSBL check for spam IPs

      We have updated our capabilities of the blacklist database and added DNSBL access. More on CleanTalk BlackList Database https://cleantalk.org/blacklists.
      CleanTalk DNSBL allows you to simplify access for users who are already using DNSBL in their projects. You can use CleanTalk DNSBL to filter email spam as well as filter POST and GET requests to a website. You can see the price list here https://cleantalk.org/price-database-api.

      There are currently 4 options for accessing the CleanTalk BlackList Database

      Anti-Spam Blacklist API
      spam_check () – API method for checking IPs or Emails in the BlackList. Supports issuing additional parameters about spam activity.

      Download the Blacklist IPs Database
      You can download a database of IPs and Emails that are currently blacklisted. Two formats are supported, CSV and IPSet. CSV has extended spam activity data.

      CleanTalk DNSBL
      Access to check IP addresses for spam via DNS requests. Our instruction How to use the CleanTalk DNSBL service to check IP for spam.

      Bulk Check of spam IPs and Emails
      Web interface for bulk spam checking of IPs and Emails addresses. https://cleantalk.org/help/bulk-check-ip-email
      Information on all methods is available herehttps://cleantalk.org/price-database-api

      If you have any questions, add a comment and we will be happy to help you.

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