We are happy to remind all our customers that we implemented a reliable Anti-Spam protection for the Gravity Forms plugin a long time ago:
To date, the plugin has filtered a huge amount of spam messages on Gravity Forms and made many people a little happier.
We are constantly monitoring the protection quality of our Anti-Spam plugin, and recently, we found a review on WordPress where our customer reported some issues with Gravity Forms protection:
https://wordpress.org/support/topic/finally-348
The problem was that some submissions were mistakenly blocked. The common reason for false/positives is incorrectly detected request parameters. This can happen due to the following:
– Specific website plugins and their settings
– Specific website themes
– JavaScript errors on a website
We started our investigation. Our Technical Support team reviewed all support requests related to Gravity Forms over the last few months and found no issues.
Our engineers have also reviewed the feedback in the plugin’s requests from our customer. There was nothing to analyze either. But that was not enough to stop our investigation, and we took further action. We ran additional tests in our environment and checked the protection with different plugin settings. The protection worked perfectly, all data was accurately extracted and sent correctly.
We can confirm that the default plugin settings are optimal for protecting Gravity Forms, and there is no need to change them unless absolutely necessary.
Based on our investigation, we haven’t found any common problems with Gravity Forms protection. Possible false/positives are individual; if you are experiencing any issues with the Anti-Spam plugin, we strongly recommend contacting our support team. Please mark requests for us using this guide and contact us at su*****@*******lk.org or use our private Ticket System.
To find a solution, our support team will do additional tests and analyze the request parameters.
Your feedback helps us become better every day!
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